Managing a profitable services business is a challenging endeavor, and one that requires that all customer lifecycle business functions are operating at peak efficiency and have tightly integrated processes that all contribute to successful delivery of customer services. Many companies still rely on manual processes and spreadsheets to support their business, which lead to multiple problems that affect cost of operations, hinder quality of service and are an obstacle to creating and maintaining strong customer relationships.
Executives need visibility into key operational and financial data to make informed decisions about performance and future investments. Leading Fortune 500 corporations are consolidating applications on cloud-based platforms to increase agility, lower costs and provide enhanced visibility. Project Pulse has been specifically designed to take advantage of the market-leading capabilities of Salesforce.com: a solution that can be uniquely tailored to your business policies and processes and that supports your best practices and competitive advantages. Being a native Salesforce.com solution, all key information about customers, sales, marketing, service delivery, financials, billing and invoicing is in one database, providing powerful business intelligence capabilities, eliminating integration costs and avoiding the lack of flexibility and agility of non-homogeneous systems.
Project Pulse provides powerful capabilities to integrate your key business functions and automate labor intensive manual processes. Let’s explore how Project Pulse can supercharge your business to new levels of productivity and profitability.